BENINCA

Technician Troubleshooting & Error Reference

Quick Reference Index

  • Section 1 – Basic Troubleshooting
    • Swing & Slide operators – General checks … page 2
  • Section 2 – Swing Gate Errors
    • ERR1 / ERR2 – Motor 1 or 2 error during Autoset … page 3
  • Section 3 – Sliding Gate Errors
    • ERR2 – Photocell triggered during Autoset … page 5
    • ERR3 – Encoder error … page 6
  • Section 4 – Common to Both Swing & Slide
    • ERR5 – Photocell triggered during Autoset … page 6
    • Dash indicators (PHOT-C, OPEN, PHOT/STOP all on, manual release dash) … page 7
    • Direction/motor wiring issues … page 8
    • Photocells not reversing gate … page 9
  • Section 5 – Model-Specific Errors
    • BISON25 – ECON, F codes … page 9
    • BULL TURBO / SE – ECON … page 10
    • BULL17OMI / YAK25 – F codes … page 10
  • Section 6 – Universal Errors (All Models)
    • AMP, ENC, thrN, ouLD, ERR7, ERR8 … page 11
  • Section 7 – Other Issues & Settings
    • Energy Saving Mode (ESA) … page 13
    • Swing motors reversing at stops … page 14

Section 1 – Basic Troubleshooting (Swing & Slide)

When responding to any service call or installation issue, follow these initial checks before diving into model-specific fault codes.

1. Identify the Fault

  • Read the LCD screen or diagnostic screen for error messages or dash patterns.
  • Take note of any flashing codes or active dashes for later reference.

2. Check Power Supply

  • Confirm stable supply to the control panel.
  • For 24V operators on solar or low voltage runs:
    • Must measure minimum 27VDC solid under load.
    • Ensure the transformer is a switching type (SA.24 or SAR.24).
    • For SA.24 or SAR.24, use the 2x 24V spade terminals — do not connect to battery terminals from transformer to battery terminal from the main board – battery terminal on transformer are for batteries only on low volt runs.
    • 2x 24v spades → ‘BATT’ on main board

3. Check Manual Release

  • Ensure operator(s) are not in manual release mode.
  • Fully engage and lock the release levers.

4. Manual Gate Movement

Move gates by hand to check for:

  • Debris or obstructions.
  • Binding rollers.
  • Damaged hinges or stops.

5. Check Accessories

  • Look for connected accessories such as photocells, radio receivers, or access control devices, etc..
  • If troubleshooting, remove all accessories and run on factory default wiring, ensuring all NC (Normally Closed) contacts are looped.
  • Important:
    • NC contacts for all units are PHOT, PHOT-C, and STOP.
    • Make sure these are bridged when accessories are removed.

6. Additional Checks per Gate Type

  • For Sliders:
    • Check limit switch springs – should not bend more than 45° when fully open or closed.
    • Ensure gate is not pushing against mechanical stops.
  • For Swings:
    • Identify stop type (limit switches, encoder, or none).
    • Check for mechanical alignment issues — incorrect bracketry often causes friction and triggers AMP errors.

Section 2 – Swing Gate Errors (ERR1 & ERR2)

Definition:

  • ERR1 – Motor 1 error during Autoset.
  • ERR2 – Motor 2 error during Autoset.

Both have the same troubleshooting steps — ERR2 is simply in reference to the second motor.

Most Common Cause

Incorrect Autoset selection.

Correct Autoset options:

  • nLSu – No encoder/limit switches (most common).
  • LSU – Limit switches.
  • ENC – Encoder.
  • HD.24 – Hydraulic motors (Brainy24PLUS only).

If ERR1/ERR2 Still Appears

  1. Check Encoder / Limit Switch Wiring
    • Brainy24 only:
      • If using encoders or limit switches, ensure the bridges at the encoder/limit switch terminals are removed.
      • If testing without encoders or limit switches:
        • Disconnect the wiring.
        • Re-bridge the encoder/limit switch terminals.
        • Select nSLu in AUTO.
    • Trust24 / Sam24:
      • No bridging required — once encoder/limit switches removed, you can go straight to nSLu in AUTO.
  2. Check Manual Release
    • Confirm the manual release is re-engaged and locked before Autoset.
  3. Check for AMP Errors
    • Look for:
      • Physical obstructions.
      • Incorrect motor geometry.
      • Motor under-rated for gate size.
  4. Adjust Torque
    • Increase torque/amperometric sensor:
      • PNo1/2 and PNc1/2 in Parameters (PAr menu).

Special Case – Motors with Limit Switches

If the motor travels past its limit switches:

  • Swap SWO and SWC wires.
  • Confirm correct pairing:
    • SWO1/SWC1 = Motor 1.
    • SWO2/SWC2 = Motor 2.
  • Note: you can double check if the correct limits are being used by manually opening or closing the gate and referring to the dashes on the screen.
  • OPEN = SWO1/2 – CLOSE = SWC1/2

Extra Technician Notes

  • All NC contacts are PHOT / PHOT-C / STOP.
  • (BRAINY24 ONLY INCLUDE: SWO1 / SWC1 / SWO2 / SWC2)
  • For 24V operators on solar or low voltage:
    • Must have minimum 27VDC solid under load.
    • Must use a switching transformer (SA.24 or SAR.24) connected to the correct spade terminals from the transformer to ‘BATT’ terminal on main board.

Section 3 – Sliding Gate Errors

ERR2 – Photocell Triggered During Autoset

(Sliding gates only)

Meaning: The photocell input was triggered during the Autoset process.

Causes:

  • Misaligned photocells.
  • Obstruction between transmitter and receiver.
  • Incorrect wiring.

Fix:

  • Check photocell alignment — adjust until LEDs indicate a clear beam.
  • Remove any obstructions in the beam path.
  • Confirm wiring:
    • NC contact → PHC terminal.
    • COM → COM terminal.
  • Remove the bridge between PHC and COM (only remove if photocells are installed — leave bridged if none fitted).

ERR3 – Encoder Error

(Sliding gates only)

Meaning: The encoder signal is missing or invalid.

Causes:

  • Damaged encoder cable or loose connection.
  • Faulty encoder.
  • Gate is jammed or seized.

Fix:

  • Check encoder wiring from motor to control board.
  • Inspect cable for damage or loose connections.
  • Test gate in manual release — ensure it moves freely.
  • For B24 ANZ and BISON:
    • Encoder can be disabled in LoG menu under ENC if needed to bypass encoder.

Section 4 – Common to Both Swing & Slide Operators

ERR5 – Photocell Triggered During Autoset

(Applies to swing and slide operators)

Meaning: The photocell input was triggered during the Autoset process.

Causes:

  • Misaligned photocells.
  • Obstruction in beam path.
  • Incorrect wiring.

Fix:

  • Check photocell alignment — adjust until LEDs indicate a clear beam.
  • Remove obstructions from the beam path.
  • Confirm wiring:
    • NC contact → PHC terminal.
    • COM → COM terminal.
  • Remove bridge between PHC and COM if photocells are fitted.

Dash Indicators

PHOT-C dash (Gate stuck open / won’t close)

Meaning: Photocells are triggered.

Fix:

  • Check alignment and remove obstructions.
  • Confirm wiring: NC → PHC, COM → COM.
  • Remove bridge between PHC and COM if photocells are installed.
  • To confirm fault, temporarily bypass by bridging PHC to COM (NC contact).

OPEN dash (Gate won’t close)

Meaning: An accessory wired into the OPEN terminal is currently triggering the gate.

Fix:

  • Check accessory operation.
  • If connected to access control, refer to the installer/company responsible.

Manual release dash (looks like: I I / I I I I)

Meaning: Manual release lever is not closed.

Fix:

  • Close and lock the manual release lever.
  • If still showing, check magnetic sensor — bridge the 2 pins to test.

PHOT / PHOT-C / STOP all on

Meaning: COM terminal not wired or loose, or bridges removed.

Fix:

  • Confirm COM terminal wiring is secure.
  • Check that NC contacts (PHOT, PHOT-C, STOP) are correctly looped when no devices are fitted.
  • If all wiring is correct and dashes persist, terminal block may be faulty — replace if needed.

BAR/DAS dash

Meaning: BAR/DAS terminal input active. Used for safety edges.

Fix:

  • If safety edges are installed → check wiring and condition of the edge.
  • If no safety edges → ensure bridge across BAR/DAS terminal is present.
  • On TRUST24 / JACK24 this bridge is an 8K2 resistor.
  • If bridge/resistor is in place but dash remains → control board may not be regulating internal power correctly → replace board.

Direction / Motor Wiring Issues

Symptom: Gate opens instead of closes during Autoset.

Fix:

  • Swing gates: Swap motor wires. If using limit switches, also swap the limit switch wires.
  • Sliding gates: In the LoG menu, change the Ninu setting to reverse direction.

Photocells Not Reversing Gate

Meaning: Photocell is functional but not triggering reversal when beam is broken.

Fix:

  • Ensure photocell is wired into PHC terminal (not PHO or STOP).
  • On some commercial sliding gates (BISON / BULL17OMI / YAK25), enable Pho1 and/or Pho2 in LoG menu.

Section 5 – Model-Specific Errors

BISON25 – ECON & F Codes

ECON Error

Meaning: Communication between the inverter and main control board has been lost.

Causes:

  • Faulty control board (most common).
  • Faulty inverter.
  • Inverter settings altered (should never be changed manually).

Fix:

  • Replace control board (90% of cases).
  • If issue persists, replace inverter.
  • Important: DO NOT touch or adjust inverter settings. All programming must be done via the BISON control panel.

BISON F Codes

  • F00 – Overcurrent at motor → Check power supply.
  • F01 – Overvoltage at inverter → Check power supply & condition of main board.
  • F03 – External fault at contact.
  • F04 – Should not exist, but can appear if inverter settings have been altered.
  • F05 – Loss of insulation between motor phases.
  • F06 – Overheating (external or internal).
  • F08 – Overcurrent at motor.
  • F09 – PCB fault in inverter (usually a dead inverter).
  • F10 – External fault “B” contact.
  • F11 – Error saving settings from inverter to BISON main board.
  • F12 – Fan blocked (free fan on top of motor shaft).
  • F13 – Motor connection error or damaged phase — check connections.
  • F14 – Overcurrent at 150% of normal for more than 60 seconds.
  • F15 – Undervoltage at inverter.

BULL TURBO / SE – ECON

ECON Error

Bi-Parting Systems

Meaning: SIS synchronisation card communication failure.

Fix:

  • Remove SIS cards.
  • Change slave operator’s Id setting in bUS menu back to 0.
  • Test each operator independently.
  • Check the cable between SIS cards.
Single Slider

Meaning: System set to slave instead of master.

Fix: Change Id in bUS menu to 0.

BULL17OMI / YAK25 – F Codes

  • F01 – Brake absorbing too much — adjust normal speed to slowdown (braking phase).
  • F02 – Short circuit in inverter — high chance board replacement required.
  • F04 – Power not within specifications — check supply or motor selection (NOT menu: 0=YAK25, 1=17OMI).
  • F05 – Over temperature in inverter — allow rest time to cool.
  • F06 – Current threshold exceeded — excessive pressure/resistance on pinion.
  • F07 – Current threshold exceeded at motor — excessive load against gearbox/motor (gate exceeds motor rating).
  • F08 – Exceeded allowed voltage — incorrect settings.
    • To increase: tdEc, tSNo, tSNc, tbr.
    • To decrease: FSto, FStc.
  • F09 – Incorrect settings or gate passing limit switch.
    • To increase: tSNo, tSNc.
    • To decrease: bLo, bLc, SLdo, SLdc, FSto, FStc.

Section 6 – Universal Errors (All Models)

These error codes apply across multiple Beninca operators and control boards.

For swing motors, a 1 or 2 after the error indicates Motor 1 or Motor 2.

AMP – Amperometric Overload

Meaning:

  • Excessive current draw caused by obstruction, friction, resistance, or incorrect geometry.

Fix:

  • Check for physical obstructions.
  • Inspect gate hinges, rollers, tracks, and geometry for friction or misalignment.
  • Verify motor is correctly rated for gate size.
  • Increase torque/amperometric sensitivity in PAr menu: PNo, PNc, PSo, PSc.

ENC – Encoder Error

Meaning:

  • No signal or invalid signal from encoder.
  • Can also appear if motor is jammed.

Fix:

  • Check encoder wiring and connections.
  • Inspect cable for damage.
  • Put motor into manual release and check for free movement.
  • Test without encoder (if applicable) to rule out encoder fault.

thrN – Thermal Overload

Meaning:

  • Motor overheating due to excessive duty cycle or incorrect installation/spec.

Fix:

  • Allow motor to cool.
  • Check duty cycle against gate use.
  • Confirm motor is correctly rated and installed.

ouLD – Overload

Meaning:

  • Load exceeds maximum capacity — can indicate same issues as thrN.

Fix:

  • Follow thrN troubleshooting steps.

ERR7 – STOP Error During Autoset

Meaning:

  • Accessory in STOP terminal triggered during Autoset.
  • Sometimes caused by PHO or PHC terminal input.
  • On solar/low volt setups, can also mean insufficient power.

Fix:

  • Check STOP input wiring and accessories.
  • If on solar or low voltage, ensure stable 27VDC minimum under load.

ERR8 – Input During Autoset

Meaning:

  • An accessory wired to PP, OPEN, or CLOSE terminals was triggered during Autoset.

Fix:

  • Check each input for active signals or stuck contacts.
  • Disconnect suspect accessory and re-test.

Slide Motors – Specific Universal Errors

  • ERR2 / ERR5 – Photocell input triggered during Autoset (see Section 3, Page 5).
  • ERR3 – Encoder error — check wiring, test without encoder if applicable (see ENC above, Page 11).

Swing Motors – Specific Universal Errors

  • ERR4 / ERR5 – Photocell input triggered during Autoset.
  • ERR1 / ERR2 – Motor connection error — check motor wiring and power supply (see Section 2, Page 3).

Boom Operators – Specific Universal Errors

  • ERR3 – Encoder error — check wiring and condition.
  • Can run without encoder by unplugging it and performing a new Autoset.

Section 7 – Other Issues & Settings

Energy Saving Mode (ESA)

Models Affected:

  • SE motors
  • TRUST24
  • SAM24
  • JACK24
  • SW motors (ESA via DIP switch)

Meaning:

  • ESA is enabled by default.
  • Turns off control board and 24VDC accessory output (including magnetic locks on TRUST24) when gate is in the closed position.

Fix – Disable ESA:

  • TRUST24 / JACK24 / SE / SAM24:
    • Go into LoG menu.
    • Find ESA setting and set to OFF.
  • SW Motors:
    • Turn DIP switch 4 to OFF.

Swing Motors Reversing Quickly at End Stops

  • TRUST24 / SAM24:
    • In PAr menu:
      • Set SASc = 000
      • Set SASo = 000
    • These values control the short inversion used to keep manual release free from jamming.
  • BRAINY24:
    • If reversing quickly, check the display for an AMP error and troubleshoot as per Section 6 – AMP, Page 11.

BENINCA – Quick Reference Troubleshooting Sheet

(For detailed steps, see full Technician Guide)

Basic Checks (Swing & Slide)

  • Check LCD/dash for error or active inputs.
  • Power: Stable supply. 24V systems (solar/low volt): ≥27VDC under load, switching transformer.
  • Manual release: Disengaged & locked.
  • Gate movement: Free of debris/friction.
  • Accessories: Remove for testing; bridge PHOT / PHOT-C / STOP.

Swing Gates

  • ERR1 / ERR2 – Motor 1/2 error during Autoset
    • Check Autoset selection: nLSu / LSU / ENC / HD.24.
    • Brainy24: Remove bridges if using encoders/limit switches. Re-bridge if testing without.
    • Trust24/Sam24: No bridging.
    • Re-engage manual release.
    • Check AMP causes, adjust torque PNo/PNc.
    • Limit switch motors: Swap SWO/SWC if past limits.

Sliding Gates

  • ERR2 – Photocell triggered during Autoset
    • Align photocells, remove obstruction, NC → PHC, COM → COM.
    • Remove PHC-COM bridge only if photocells fitted.
  • ERR3 – Encoder error
    • Check wiring, free gate, test without encoder.

Common to Swing & Slide

  • ERR5 – Photocell triggered during Autoset
    • Align, remove obstruction, check NC → PHC wiring.
  • Dash Codes
    • PHOT-C: Photocell triggered – align or bypass.
    • OPEN: Accessory on OPEN input active.
    • Manual release dash: Lever not closed – lock, or bridge pins to test sensor.
    • PHOT/PHOT-C/STOP all on: COM loose/missing bridges.
    • BAR / DAS: Resistive safety edge – check bridge if none.
  • Wrong direction:
    • Swing: Swap motor & limit switch wires.
    • Slide: Change Ninu in LoG.
  • Photocells not reversing:
    • Must be on PHC. Some sliders need Pho1/Pho2 ON in LoG.

Model-Specific

  • BISON25 – ECON:
    • Replace board (90% of cases), then inverter if needed.
    • DO NOT adjust inverter.
  • BISON F Codes:
    • F00/F01 – Power issues.
    • F06 – Overheat.
    • F08 – Motor overcurrent.
    • F13 – Motor phase error.
    • F15 – Inverter undervoltage.
  • BULL TURBO/SE – ECON:
    • Bi-part: Remove SIS cards, set slave Id=0, test individually.
    • Single: Set Id=0.
  • BULL17OMI/YAK25 – F Codes:
    • F01 – Brake adj.
    • F02 – Short circuit (replace board).
    • F04–F09 – See full guide.

Universal Errors (All Models)

  • AMP – Obstruction/resistance – increase torque in PAr.
  • ENC – Encoder fault – check wiring/free motor.
  • thrN/ouLD – Overheat/overload – check duty cycle & spec.
  • ERR7 – STOP input active during Autoset – check wiring & power.
  • ERR8 – Input active during Autoset – check PP/OPEN/CLOSE.

Other Settings

  • ESA (Energy Saving)
    • TRUST24/JACK24: LoG → ESA OFF.
    • SW motors: DIP switch 4 OFF.
  • Swing motors reverse at stops
    • TRUST24/SAM24: SASc & SASo = 000 in PAr.

BENINCA – Field Quick Reference Table

Error / Symptom Cause Fast Fix
Basic Check – All Gates — 1. Check LCD/dash code. 2. Power stable – 24V: ≥27VDC under load, switching transformer. 3. Manual release locked. 4. Gate moves freely. 5. Remove accessories & bridge PHOT/PHOT-C/STOP.
ERR1 / ERR2 (Swing) Wrong Autoset, wiring, or torque 1. Autoset: nLSu / LSU / ENC / HD.24. 2. Brainy24: Remove bridges if using encoders/limits, re-bridge if testing without. 3. Trust24/Sam24: No bridging. 4. Manual release engaged. 5. Check AMP causes, adjust torque PNo/PNc. 6. Limit switch motors: Swap SWO/SWC if overtravel.
ERR2 (Slide) Photocell triggered during Autoset Align photocells, clear beam, NC→PHC, COM→COM, remove PHC-COM bridge if photocells fitted.
ERR3 (Slide) Encoder fault Check encoder wiring, free gate, test without encoder.
ERR5 (Swing/Slide) Photocell triggered during Autoset Same as ERR2 – align, clear beam, check NC→PHC wiring.
PHOT-C dash Photocells triggered Align, clear beam, NC→PHC, COM→COM, remove bridge if photocells fitted, bypass to test.
OPEN dash OPEN input active Check accessories on OPEN terminal, test/remove if stuck.
Manual release dash Lever not closed Close/lock lever, bridge pins to test sensor.
PHOT/PHOT-C/STOP all on COM loose/missing bridges Check COM wiring, bridge NC contacts if no devices, replace terminal block if faulty.
Wrong direction Motor wiring / Logic setting Swing: Swap motor + limit wires. Slide: Change Ninu in LoG.
Photocells not reversing Wired incorrectly or logic off Must be on PHC. For some sliders, turn on Pho1/Pho2 in LoG.
BISON25 – ECON Lost inverter-board comms Replace board (90% cases), then inverter if needed. DO NOT adjust inverter.
BISON – F Codes Various electrical faults F00/F01 – Check power. F06 – Overheat. F08 – Motor overcurrent. F13 – Motor phase error. F15 – Inverter undervoltage.
BULL TURBO/SE – ECON SIS card or slave setting Bi-part: Remove SIS cards, set slave Id=0, test each. Single: Id=0.
BULL17OMI/YAK25 – F Codes See full guide F01 – Brake adj. F02 – Short circuit (board). F04–F09 – Check settings, adjust PAr.
AMP Obstruction/resistance Clear obstruction, fix geometry, increase torque in PAr (PNo/PNc/PSo/PSc).
ENC Encoder fault Check wiring, free motor, test without encoder.
thrN / ouLD Overheat/overload Allow cooldown, check duty cycle, verify motor spec.
ERR7 STOP active during Autoset Check STOP wiring, accessories, ensure ≥27VDC under load.
ERR8 PP/OPEN/CLOSE triggered during Autoset Check for active signals or stuck contacts.
ESA active Default energy saving mode TRUST24/JACK24: LoG → ESA OFF. SW motors: DIP 4 OFF.
Swing reverses at stops SAS settings too high TRUST24/SAM24: SASc/SASo=000 in PAr.
BAR/DAS dash Safety edge input active or missing bridge 1. If safety edge fitted: check wiring/condition. 2. If none: ensure bridge is present (TRUST24/JACK24 use 8K2 resistor). 3. If still active: board fault, replace.